Servicing at Pottery Road Garage

Our ten point pledge

1. We will provide you with a fully itemised, written estimate including VAT.
2. If we identify any additional work required, we will contact you so that you can let us know how you would like to proceed.
3. We will check your car before returning it to you, retaining replaced parts for inspection should you want for at least 24 hours.
4. We choose to fit parts of equivalent quality to those originally fitted by the manufacturer of your vehicle. That is why we fit Unipart parts whenever we can.
5. We offer a nation-wide, 12 months/12,000 mile parts and labour guarantee* on all work involving the replacement of parts.
6. Our objective is to always complete our work on time.
   If your car is not going to be ready as promised, we will make every effort to contact you.
7. Our invoice will detail our work completed and what parts we have replaced. We will inform you of any work we identified which may soon be required.
8. We will record all the servicing completed on your vehicle in your service record book or Unipart Car Care Centre Record Book.
9. We will endeavour to answer any questions or problems you may have but in the unlikely event of us being unable to resolve a problem, we offer the free services of - and will abide by the decision made by - an independent arbitration service.
10. Above all, we pride ourselves in always offering high standards of workmanship and friendly, helpful service.

* In the unlikely event of a replaced part failing due to incorrect fitment or the part itself being faulty, we offer the added reassurance of free parts and labour for replacement within 12 months or 12,000 miles commencing from the date of original fitment, whichever is the earlier. This can be carried out either by us or any participating Unipart Car Care Centre throughout the UK, each of which has agreed to offer the same guarantee. Your statutory rights are not affected.